New to CRAVE · Lafayette, LA

First Timer’s Guide & FAQ

Whether you’re walking through our doors for the first time or just have a few questions before you visit — you’re in the right place. Here’s everything you need to feel confident, comfortable, and ready to explore.

First Time Visiting?

First Time? You’re in Good Company.

Walking into a romance boutique for the first time can feel like a major leap. You might be wondering if it’s going to be dark, awkward, or overwhelming. It’s not. Here’s exactly what to expect.

01

A Warm (But Chill) Welcome

When you walk in, you’ll be greeted by one of our team members. Think of them like a concierge for your curiosity — experts in everything from the technical specs of a dance thong to how a Bluetooth-controlled toy syncs with an app. They are not there to hover or pressure you.

02

A “No-Blush” Zone

Our staff are trained educators. We talk about bodies, intimacy, and wellness every single day. There is no question too weird, too basic, or too “embarrassing” for us. Whether you’re looking for a specific size (XS–5X) or confused about which lubricant is safe for silicone, we’ll give you the facts with a mature, helpful attitude.

03

Bring Your ID

You must be 18 or older to shop with us. We check ID — no exceptions, no judgment. A valid government-issued photo ID is all you need.

04

Look, Touch & Learn

We believe you should know exactly what you’re buying. We have floor models for our most popular toys so you can feel the vibration patterns and weight for yourself. Our private fitting rooms are spacious and welcoming — perfect for finding the right fit in peace.

05

Privacy is Our Priority

Our store layout is designed to feel private once you’re inside, with room to browse at your own pace. Everything you buy leaves our store in a plain, unmarked bag. Your business is your business.

06

Beyond the Products: Community

You might arrive during one of our community workshops or find a group like Acadiana Rope Education meeting in our classroom. We are a hub for the local community — a place to learn about consent, safety, and pleasure in a structured, safe environment.

“Come curious. We’ll take care of the rest.”

You don’t need to be an “expert” to shop here. You just need to be you. We reward the nerve it takes to walk in for the first time with an experience that is informative, entertaining, and empowering.

Come Find Us →

General Questions

Shopping at CRAVE

Do I need an ID to shop?

Yes — you must be 18 or older to shop at CRAVE. A valid government-issued ID is required. No exceptions, no judgment.

Is my purchase private and discreet?

Absolutely. What you buy at CRAVE stays between you and us. Our staff are trained professionals who treat every interaction with complete discretion. Everything leaves the store in a plain, unmarked bag.

Do you offer gift cards?

Yes! Gift cards are a popular choice for bachelorette parties, anniversaries, or “just because.” They can be purchased in-store.

What brands do you carry?

We stock only trusted, body-safe brands including Screaming O, Lovense, We-Vibe, Womanizer, Sliquid, ID Lubricants, pjur, Swiss Navy, Doc Johnson, Evolved Novelties, Fantasy Lingerie, Andrew Christian, Midnight Ballerina, and more.

Are you LGBTQ+ friendly?

Always and without question. CRAVE is an equal opportunity employer and proudly supports the LGBTQ+ community. Everyone is welcome here — no exceptions.

Where are you located and what are your hours?

We’re at 3301 Johnston Street, Lafayette, LA 70503 — look for the big pink building with the gorgeous murals by existential.circus. Hours: Sun–Thu 10AM–10PM — Fri & Sat 10AM–Midnight.

Do you offer accessibility accommodations?

Yes. A staff member is always available to assist customers with physical disabilities. We also offer sensory-friendly shopping hours by appointment — just call ahead at (337) 456-7995 and we’ll have the music off and the store ready for a calm, unhurried visit. Read our full accessibility statement.

Online Shopping

Buy Online, Pick Up In Store

Can I shop online?

Yes — we offer a curated selection of our most popular staple products online for in-store pickup. Please note this is a smaller selection than what’s available in the store. Come visit us for the full experience!

Do you offer shipping?

Shipping is available exclusively for W.E.L.P. leather goods by artisan Mike Menard, which ship anywhere in the continental US. General store products are available for in-store pickup only.

How does buy online, pick up in store work?

Browse our online staples, place your order, and we’ll have it ready for you to pick up at the store. Easy, fast, and discreet.

What is W.E.L.P. and can I order it online?

W.E.L.P. (Wonky Eye Leather Products) is our exclusive in-house line of handcrafted leather goods by artisan Mike Menard — from impact play gear to exotic leather wallets and jewelry. W.E.L.P. items are available for US shipping. Learn more about W.E.L.P.

What is your return policy?

Due to the adult nature of our products, we do not accept returns or exchanges. Many of our products carry a manufacturer’s warranty — if you experience a defect, we’re happy to help you with that process. Lingerie and dancewear sales are final; please use our fitting rooms before purchasing.

“Our staff are educators first. If you have a question about fit, material, or function, just ask. We’ve heard it all, and we’re here to help.”

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Toy Buying Guide →
Clothing Guide →
W.E.L.P. →